Payment, Refund & Delivery
We deliver our products to you direct. Once placing an order at checkout, let us know the most suitable time and we will optimize to meet your schedule. If there are issues we will contact you to process more information.
Payments will be paid either through a credit/debit card via checkout (300LE minimum) or you can opt for pay cash on delivery.
Deliveries are prioritized upon sequence. Stock re-up from farms are bi-weekly. Orders must be received before the cut-off time of Wednesday. Deliveries are between Thursday and Sunday.
Please arrange for someone in attendance for pick-up as if no one is available then the delivery personal will move on.
Cancellations or modifications of orders should be done immediately prior to a dispatch of the order or orders can be subject to additional charges, voided or refuse of further service.
Delivery fees will be LE35 per address with a minimum order of 300LE. If you require a delivery outside of the greater Cairo-Giza area then additional delivery charges will apply. Deliveries in Madinaty and Badr/Shurouk have a minimum 500LE.
Refunds & Exchange
If you are not satisfied with the product or there is any defect let us know for a full refund or an exchange.