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Payment, Refund & Delivery

We deliver our products to you direct. Once placing an order at checkout, let us know the most suitable time and we will optimize to meet your schedule. If there are issues we will contact you to process more information.


Payments will be paid either through a credit/debit card via checkout (300LE minimum) or you can opt for pay cash on delivery.

Delivery Schedule

Deliveries are prioritized upon sequence. Stock re-up from farms are bi-weekly. Orders must be received before the cut-off time of Wednesday.  Deliveries are between Thursday and Sunday.

Please arrange for someone in attendance for pick-up as if no one is available then the delivery personal will move on.

Cancellations or modifications of orders should be done immediately prior to a dispatch of the order or orders can be subject to additional charges, voided or refuse of further service.

Note items that are ordered under 'pre-order' can have undetermined delays for delivery and there is no guarantee the item will be delivered as depends on production and stock/farm. If ordering these item(s) please ensure that the items' availability will not delay the order if ordering with other items and expecting a swift delivery.

Delivery Charge

Delivery fees will be LE50 per address with a minimum order of 300LE. If you require a delivery outside of the greater Cairo-Giza area then additional delivery charges will apply. Deliveries in Obour, Madinaty and Badr/Shurouk have a minimum 600LE

Refunds & Exchange

If you find there is any defect let us know for a full refund or an exchange. We do not offer refund for kefir grains or kombucha SCOBY. Refunds/Exchange will be subject for additional pickup fee of 50LE.
We do not refund opened products, please read carefully of the product before purchasing.